Q
Can you do design for my ideas or drawing?
A
Yes, we have experienced R&D team and our own molding factory. We can design or open mold which has a competitive price according to your requirements.
Q
How long can you ship the goods? Do you have stock for this item?
A
For products that are in stock, we can deliver to you in 3-7 days. Regular lead time for mass production is 20-45 days depending on order quantity. We keep some stock for standard item but the stock qty is always floating.
Q
How about the after-sales service?
A
We do 100% inspection during production and before packaging. If there is any problem with functional and quality, we'd like to provide a replacement in the next order.
Q
What kind of testing reports are available?
A
All our yoga mat are made with Eco-friendly material. They are free from PVC, phthalates, silicone, latex, odor and other toxic items. All testing reports regarding to Rohs, EN71-73 etc. Are available. However, the buyers are required to pay the testing charge for a curtain order.
Q
Do you provide sample before order? Can you refund the sample cost when confirm order?
A
Yes, we can offer the sample to your test before order, and we will refund you the sample cost when you confirm order quantity more than 100pcs.
Q
How do you clean the mat?
A
For this mat, we recommend cleaning with a mild soap and a damp wash cloth. Air dry.